Refund policy
Veleire - Refunds & Returns Policy
At Veleire, your satisfaction is our top priority. We strive to provide you with
high-quality products and an exceptional shopping experience. Below, you will find our Refunds & Returns Policy, which outlines the guidelines for returning products to us.
1. Return Eligibility: We accept returns of unused, unopened products in their original packaging. However, due to sanitary reasons, we cannot accept returns if the package has been opened or the product has been used. Please ensure that you thoroughly inspect your order upon arrival before opening any sealed packaging.
2. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We may request photographic evidence of the damage or defect to facilitate the return process. Once approved, we will provide instructions on how to return the damaged or defective item, and we will be happy to replace it for you.
3. Incorrect Orders: If you receive an incorrect item in your order, please notify us within 7 days of receiving the package. We will work with you to arrange a return and issue a replacement or a refund, depending on your preference.
4. Non-Returnable Items: For the safety and well-being of all our customers, certain items are non-returnable due to sanitary reasons. These include, but are not limited to, personal care products, cosmetics, intimate clothing, and any product that comes into direct contact with the skin or body. Please carefully review product descriptions before making a purchase.
5. Return Processing: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7 days. Please note that shipping costs are non-refundable, and any return shipping costs will be the responsibility of the customer.
6. How to Initiate a Return: If you believe your return meets the eligibility criteria mentioned above, please contact our customer service team at veleire.com@hotmail.com.
Our representatives will guide you through the return process and provide further assistance.
7. How to Initiate a Return: When returning an eligible item, please ensure that it is securely packaged to prevent damage during transit. We recommend using a trackable shipping service for your return to ensure its safe arrival.
8. Exchanges: As we do not accept returns of opened items for sanitary reasons, we cannot process exchanges for such products. If you have received a damaged, defective, or incorrect item, please follow the instructions in sections 2 and 3 for resolution.
At Veleire, we value your trust and aim to provide you with the best service possible.
If you have any questions or concerns regarding our Refunds & Returns Policy, please do not hesitate to contact our customer service team. Thank you for shopping with us!
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